Check-in and Check-out Time Information

Check in: After 3:00 pm.

Check out: 12:00 pm.

24-hour reception.

Payment Information

The charge for no show or cancellation penalties according to the policy will be automatically charged to the credit card entered to generate the reservation. Upon check-in, guests must present a photo ID and the credit card used on the website for full payment or security payment.

General Policies

• (1) Cancellations: The period to cancel without penalty begins at the beginning of the check-in day. For example, if check-in is January 1st and the policy allows cancellations up to 2 days prior, cancellation must be made by 11:59 pm on December 29th. Exceptions may be considered, subject to prior authorization from the hotel.
• (2) Early Check-Out or No Show: Early check-out or no show will result in cancellation and a 100% penalty. Exceptions may be considered, subject to prior authorization from the hotel.
• (3) Reservation Modification: "Non-Refundable" reservations do not allow date or name changes. Extending the reservation implies extending the original policies and restrictions. Exceptions may be considered, subject to prior authorization from the hotel.
• (4) Refunds: Refunds will not be issued for late check-in or early check-out. For flexible reservations with full or partial refunds for cancellations, they will be processed within 10 business days after the request and corresponding confirmation.
• (5) Important: Stay extensions require a new reservation. All guests must be properly registered at the time of booking or additional charges may apply upon check-in. Availability of accommodations at the same property for additional guests is not guaranteed. Guests under 18 years of age can only check in with a parent or official guardian. The price does NOT include applicable hotel service charges, optional incidental charges (such as minibar snacks or telephone calls, etc.) or regulatory surcharges. These fees, charges and surcharges will be assessed by the hotel at check-out.

Force Majeure Policy

• Natural Disaster: Return certificate valid for unused nights within 1 calendar year. Not transferable or redeemable for cash. Subject to availability and restrictions.
• Natural Disaster Alert: No penalty for changing dates within 72 hours of the alert.
• No Shows: No penalty from the issuance of the alert until 5 days after the hotel returns to normal.
• Early Check-out: Early check-out without penalties, receiving a certificate for unused nights, valid for 1 year.
• Rescheduling: Original rate guarantee for travel within 1 year of the original date. Must reschedule within 30 days of the natural disaster, with seasonal restrictions applying.
• Policy Changes: The policy is subject to change without notice.